Is the Willowtec Email Server Down?

Check two things before calling:

1. Can you connect to the internet at all?
  • Access any website to confirm
  • If you can’t access the internet you won’t be able to send or receive email
2. Can you log into webmail on
    • If you can access this site the server is up
    • Verify you can log in with your email address and password

How to Remotely Access Email

Webmail is available from any browser from any computer connected to the internet. This provides the ability to send and receive email, including attachments.

We also provide authenticated smtp for laptop users.
We ask fixed desktop users to use the smtp server provided by their ISP (internet service provider) to minimize the load on our servers. Please call (919-532-7180) for help configuring authenticated smtp.

To remotely access your email on the web:

  • Go to
  • Login in with your Username and Password
  • You can read email from here
  • You can send email from here